Privacy Policy

Last updated: 11 June 2025

This Privacy Policy explains how Phoebe Lay (ABN 316 452 750 92), based in Melbourne, Victoria, collects, uses, stores, and protects your personal information.

By visiting phoebelay.com.au, interacting with my services, or providing your details, you consent to the practices outlined in this policy.

The types of personal information I may collect include:

• Your name, email address, phone number, and location
• Payment and billing details (via secure third-party platforms like Stripe)
• Information you submit via contact forms, podcast guest applications, bookings, or sign-up forms
• Interaction data, such as clicks, browsing behaviour, and site usage, via tools like Google Analytics or Meta Pixels
• Any messages, comments or feedback you voluntarily provide

This information is collected either directly from you, automatically via cookies, or through third-party platforms you authorise.

I use your personal information to:

• Respond to your enquiries or support requests
• Deliver coaching or mentoring services, social media or digital marketing offerings, podcast communications, and online content
• Send relevant updates, newsletters or promotional offers (only if you’ve opted in)
• Process payments securely through Stripe or similar payment processors
• Improve the functionality and user experience of this site
• Comply with any legal obligations

You can unsubscribe from emails at any time by clicking “Unsubscribe” at the bottom of the message or email me directly.

This site uses cookies and tracking tools (like Google Analytics, Facebook Pixel, and podcast player integrations) to collect non-personally identifiable information, such as your browser type, device, and pages visited.

You can manage cookies in your browser settings or use private browsing mode to limit data collection.

Your personal information is not sold, rented, or traded.

It may be shared with:

• Trusted service providers like Stripe (payment processing), Google (analytics), ConvertKit/Mailchimp (email marketing), or podcast hosting platforms.
• Regulatory authorities, if legally required.
• Other parties with your consent.

All third-party tools I use are GDPR-compliant or follow strict data handling protocols.

I take reasonable precautions to protect your information, both online and offline. This includes using secure platforms for payments, SSL encryption on the website, and limiting access to your data.

However, no method of transmission over the internet is 100% secure. You provide your information at your own risk.

You have the right to access the personal information I hold about you and request corrections if it’s inaccurate, outdated, or incomplete. Please contact me via the email below for any access or update requests.

I retain your personal information only for as long as necessary to provide services, fulfil the purposes outlined in this policy, and comply with legal and business obligations. When information is no longer required, it will be securely deleted or anonymised.

Some tools and platforms used in the delivery of services may store data on servers located outside Australia (e.g. the United States or Europe). Where this occurs, I ensure these providers meet privacy standards consistent with Australian Privacy Principles (APPs).

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the site or services constitutes acceptance of the revised policy.

For any questions regarding these terms, please contact:

Phoebe Lay
hello@phoebelay.com.au
36-38 Gipps St, Collingwood, VIC, Australia